Who we are
Our website address is: https://teacupdementiatherapy.com.
Our contact details
Name: Teacup Dementia Therapy
Address: 20 Slater Road, Dorridge, Solihull, West Midlands, B93 8AG
Phone Number: 07951 031919
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name, address, and contact details – telephone number and email address)
- Relevant health information including issues with sight and hearing
- GP surgery details
- Next of kin details
- Telecare provider details
- The story of your life so far
- Recordings of LifeStory sessions
- Payment details
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To receive updates, offers and information about Teacup services
- To engage in the Teacup LifeStory process
- To create your LifeStory book
We also receive personal information indirectly, from the following sources in the following scenarios:
- A family member or carer may provide us with information about your life and photographs of you.
We use the information that you have given us in order to
- Engage you in the Therapeutic LifeStory process
- Create a hard copy LifeStory book
We may share this information with our book producers – currently Photobox. We may share this information with our partner organisation TanDEM care if you request we make a referral on your behalf for their services.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]
(b) We have a contractual obligation.
How we store your personal information
Your information is securely stored on Teacup password protected computers and a copy of your LifeStory book is stored on our book producer’s storage system (currently Photobox).
We keep your LifeStory book content and contact information for 3 years in order to reprint should you request further copies. We will then dispose your information by deleting from our computer systems.
The recordings of your Teacup therapeutic LifeStory sessions will be deleted from Teacup secure computer systems once you have received your hardcopy book.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk