These are the Terms and Conditions and the Consent Information for creating your Teacup LifeStory Book.
Teacup Dementia Therapy Ltd
Company number 12986540
[email protected]
20 Slater Road,
West Midlands
B93 8AG
This website is operated by Teacup Dementia Therapy Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Teacup Dementia Therapy Ltd. Teacup Dementia Therapy Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Consent

Engagement in the Teacup LifeStory process includes the client (the focus of the LifeStory Book) and a family member or carer. Where appropriate both parties will need to understand that involvement in the Teacup LifeStory process will require consents relating to:
Engagement in the process of therapeutic LifeStory intervention,
storage of data,
recording of LifeStory sessions,
provision of and storage of photographs,
involvement in evaluation of the process
Consents will be discussed fully and with both the client and their carer/family member during the Teacup Introductory Session with their assigned Memory Guide. A written summary of consents will be provided following the completion of this session. Consent can be withdrawn at any time during the Teacup LifeStory process however this may have some baring on our ability to provide a satisfactory Teacup LifeStory service. To discuss this further or to withdraw consent you can email [email protected]
Where a person with a registered Power of Attorney (PoA) arrangement is consenting on behalf of a person with dementia a copy of the registered PoA documentation may be requested to be shown during the Teacup LifeStory process. Consent to engage in the process will still be sought from the person with dementia throughout the process.
In cases where a person with dementia’s own funds are being used to pay for the service by someone with PoA, a copy of the registered document must be shown either before or during the Teacup Introductory Session.
Further information on storage of data, photographs, and recordings of sessions can be found in our GDPR and data protection policy.

2. Confidentiality and Duty of Care
Teacup will comply with all confidentiality rules and guidelines outlined by The Data Protection Act 2018 and by their individual professional bodies (Royal College of Occupational Therapists/Nursing and Midwifery Council) except:
where disclosure is necessary to safeguard the individual, or others, or is in the public interest
where there is a legal duty to do so, for example a court order
Engagement in the LifeStory process is designed to be enjoyable, fulfilling and fun, however it can involve discussion about all areas of a person’s life, if during this process the Memory Guide has concerns regarding the safety or welfare of the Teacup client they are duty bound to address these using their profession specific Code of Ethics and Professional Conduct. These can be found at:
It remains the responsibility of the client and/or their carer or family member to ensure the Teacup Memory Guide is informed of any areas the client does not wish to discuss as a part of the LifeStory process.

3. Data storage and privacy policy

We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name, address, and contact details – telephone number and email address)
Relevant health information including issues with sight and hearing
GP surgery details
Next of kin details
Telecare provider details
The story of your life so far
Recordings of LifeStory sessions
Payment details

Most of the personal information we process is provided to us directly by you for one of the following reasons:
To receive updates, offers and information about Teacup services
To engage in the Teacup LifeStory process
To create your LifeStory book
We also receive personal information indirectly, from the following sources in the following scenarios:
A family member or carer may provide us with information about your life and photographs of you.
We use the information that you have given us in order to
Engage you in the Therapeutic LifeStory process
Create a hard copy LifeStory book

We may share this information with our book producers – currently Photobox. We may share this information with our partner organisation TanDEM care if you request we make a referral on your behalf for their services.

Your information is securely stored on Teacup password protected computers and a copy of your LifeStory book is stored on our book producer’s storage system (currently Photobox).
We keep your LifeStory book content and contact information for 3 years in order to reprint should you request further copies. We will then dispose your information by deleting from our computer systems.
The recordings of your Teacup therapeutic LifeStory sessions will be deleted from Teacup secure computer systems once you have received your hardcopy book.

You can contact us at [email protected] if you wish to make a request to see the data we store about you.

If you have any concerns about our use of your personal information, you can contact us at [email protected]

Further information about data protection can be found in our Privacy Policy – for a copy please contact [email protected]

By agreeing to these Terms and Conditions you agree not to record the Teacup therapeutic LifeStory sessions or any online interactions without our consent. If you would like to request a copy of our recordings from these sessions you can do so by emailing [email protected] We will hold these recording until you have received a hard copy of your LifeStory book.

4. Fees, payment terms, refund and cancellations

Fees paid when you sign up to the Teacup LifeStory process include 4-6 therapeutic LifeStory sessions, creation of one LifeStory book, postage and packaging – in accordance with the level of Teacup service you have purchased.

Full payment must be received prior to the Introductory Session.

Teacup operates a 14 day cooling off period. If you change your mind about your purchase within 14 days of purchase you will be entitled to a full refund. If you choose to start the process and commence with the Introductory Session before the end of the 14 day cooling off period you waive the right to the 14 day cooling off period.

The Teacup Introductory Session is an opportunity to meet your Memory Guide, test the technology and ask any questions about the process. We understand that your commitment to engage in the Teacup LifeStory process may change following our initial Introductory Session, if you change your mind following this session you will be entitled to a full refund.

Following a commitment to engage in the Teacup therapeutic process after the Introductory Session, the client and/or carer/family member will not be entitled to a refund if they terminate their involvement in the process. Accepting an invite to the first Therapeutic LifeStory session is seen as a commitment to engage in the Teacup process.

The Teacup LifeStory process is low risk and designed to be enjoyable, beneficial and meaningful for all involved, however if during the process the Memory Guide believes the process is causing harm to the client he/she can choose to end the Teacup process, in which case a refund for any uncompleted sessions will be provided.

During the Teacup LifeStory process there will be opportunities to review the level of service purchased and amend payment accordingly if the client wishes to do so. There will also be an opportunity to purchase further copies of your LifeStory book. No additional fees will be incurred without full discussion with all involved parties (Memory Guide, Client and family member/carer), and written confirmation of proposed additional fees will also be provided prior to any additional fees being incurred.

Before a LifeStory book is printed the client and family member/carer will receive a copy of the proposed text and corresponding photographs. Amendments to the text and photographs can be made at this time and returned to their Memory Guide as the FINAL copy. No changes can be made once the client/carer has returned the FINAL copy. Any mistakes or inaccuracies not highlighted in this FINAL copy will go to print and the client and family member/carer must accept responsibility for them; in such circumstances no refund will be provided. If however the final printed text differs from that of the amended FINAL copy received from the client, a replacement copy will be provided at no extra cost once necessary changes have been confirmed by the client.

5. Compliments and complaints

We value feedback to help us maintain our high-quality service. Any compliments, feedback or complaints can be emailed to [email protected] We take feedback seriously and will endeavor to be in touch within 48 working hours of receiving feedback of any kind. You can request a copy of our complaints policy by emailing [email protected]

6. Engagement in the Teacup process

The teacup LifeStory process involves the client and carer/family member spending some time outside of therapeutic sessions to fill in questionnaires, find photographs and upload photographs. By agreeing to the terms and conditions you agree to engage in this process. If you are unable to provide the required information for the completion of a LifeStory book then the process cannot be completed, under these circumstances a refund will not be provided.

Teacup will not accept responsibility for any photographs or information sent using the post. We ask that all photographs and materials for use in the LifeStory process are sent electronically. It is your responsibility to ensure you are using secure and accurate email/online facilities to provide such information.

For more information on our consent, data protection, safeguarding and complaints policies please email [email protected]

Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products Or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall {your company}, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless {your company} and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of {your address}.

Changes To Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
By agreeing to the terms and conditions you are entering into a contract with Teacup to provide the Teacup LifeStory process in accordance with the terms and conditions listed here.

Contact Information

Questions about the Terms and Conditions should be sent to us at [email protected]